Privacy Policy: Data Collection and Your Rights
Last updated: 17 September 2026
Casinouk Licensing Hub ("we", "us", "our") operates the website casinouklicensinghub.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Site and its services, and explains your rights under applicable data protection law.
Who We Are
For the purposes of UK GDPR and the Data Protection Act 2018, Casinouk Licensing Hub is the data controller for the personal data we process through the Site. If you have any questions about this Privacy Policy or wish to exercise your data protection rights, contact us at [email protected].
What Data We Collect
Depending on how you use the Site, we may collect:
- Identity data: your name, date of birth, and other information needed to verify your identity and age.
- Contact data: your email address and other contact details you provide.
- Account data: your username, password, and account preferences.
- Transaction data: records of deposits, withdrawals, and gameplay activity.
- Technical data: your IP address, browser type, device information, and how you interact with the Site.
- Communication data: messages and enquiries you send to us, including complaints.
Why We Process Your Data
We process personal data on the following legal bases:
- Legal obligation. Gambling operators in Great Britain must hold a licence from the Gambling Commission, and licensed operators are required to verify the age and identity of customers, implement anti-money laundering and counter-terrorist financing (AML/CTF) controls, and comply with know-your-customer (KYC) requirements. Where checks under these obligations apply — including checks required for customers with net deposits of £150 or more per month from 28 February 2025 — we process your data to comply with these legal duties.
- Contract. We process the data necessary to provide you with the services you request, such as opening and managing your account and processing deposits and withdrawals.
- Legitimate interests. We process technical and usage data to keep the Site secure, prevent fraud, and understand how the Site is used.
- Consent. Where required — for example, for certain cookies and direct marketing — we process data on the basis of your consent, which you may withdraw at any time.
Responsible Gambling Data
We process data relating to responsible gambling tools, including deposit limits, loss limits, session time limits, reality checks, timeouts, and self-exclusion. As a remote operator serving Great Britain, we are required to participate in GAMSTOP, the national online self-exclusion scheme, and to enforce self-exclusion across our services. We also prompt players to set a deposit limit before their first deposit. Data processed for these purposes is necessary for compliance with legal obligations and for your protection.
Cookies and Similar Technologies
The Site uses cookies and similar technologies. Some cookies are strictly necessary for the Site to function, including maintaining your session and providing security. Other cookies — such as those used for analytics or personalised content — are only set with your consent. When you first visit the Site, you are presented with a cookie notice that lets you choose which categories of cookies to accept. You may change or withdraw your cookie preferences at any time through your browser settings or via the cookie notice.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, and licensing obligations applicable to gambling operators in Great Britain.
Data Sharing
We share personal data only where necessary:
- with regulators and competent authorities, to the extent required by law;
- with GAMSTOP and other responsible gambling infrastructure, as required of licensed remote operators;
- with payment providers and identity verification services, to the extent needed to operate your account and comply with legal obligations; and
- where otherwise required by law or to protect our legal rights.
We do not sell your personal data.
Data Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
Your Rights
Under UK GDPR, you have the right to:
- be informed about how your data is used (this Policy);
- access the personal data we hold about you;
- have inaccurate data rectified;
- in certain circumstances, have your data erased or restrict or object to its processing;
- data portability; and
- withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law. If you are unsatisfied with how we handle your request, you have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
Age Restrictions
No form of gambling is legal in the UK under the age of 16, and parental permission does not override this law. We apply strict age verification controls and do not permit under-age individuals to open accounts or gamble. If we learn that an under-age person has provided personal data, we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. Continued use of the Site after changes take effect means you accept the updated Policy.
Contact
Questions, requests, or complaints about this Privacy Policy or your personal data can be sent to [email protected].